Applications & Case Studies
DECT products have been widely accepted as cordless telephones in the domestic environment. Their benefits in industry and commerce have been reported in a large number of case studies in a wide range of application environments. To give a flavour of the versatility of the technology this page summarises some of the types of applications that DECT products have found in commerce and industry, with the original source indicated.
We welcome additional case studies to include on this page - please e-mail us a summary and source details as per the examples below. Examples in new categories are especially welcome. Thank you.Distribution & Logistics
Star Track Express, Australia
Star Track offers freight and tracking solutions, in Australia and internationally, with over 1000 vehicles and 1150 employees. In 2000 they installed a DECT system in their Victoria operation, which houses around 450 employees. After a year their conclusion was that customer service levels had been improved and communications costs have dropped dramatically. Download the case study (pdf).
Northumbria has now
also replaced its paging system and equipped just under 200 of its staff with
Philips DECT C922 handsets that enable them to make and receive calls from
either Coach Lane site. These handsets also provide access to all the advanced
features of the Philips SOPHO platform, including Direct Dial In (DDI) and
The reasons DECT was chosen for this situation was because as Andrew Walls, Telecommunications Manager at Northumbria University, explained "With DECT you get direct communication but at a fraction of the cost of calling a mobile and with far superior reception - plus all the features and functionality of a desktop telephone." Download the case study (Word Doc)
Factories Volvo, Sweden Urenco, UK
South Alvsborgs Hospital, Sweden
At the end of 1998, the three locations had respectively:
Surveys of staff indicated that the DECT system had delivered significant improvements
in staff accessibility and reachability
Safety of DECT in the Hospital Environment
UK - "Electromagnetic Compatibility of Medical devices with
Mobile Communications", MDA DB 9702, March 1997
Sweden - "The introduction of DECT in health care
environments" by J. Welinder et al. SP Report 1997:18. 28pg. Evaluation of
four reports concerning cordless phones and medical devices. Interference, risks,
recommendations, EM-fields, in situ testing, routines when introducing DECT in modern
Hairmyres Hospital, Scotland
The 400-bed hospital, serves 200,000 people
across East Kilbride and Hamilton. The hospital is equiped with a SOPHO iS3070
Application Server now serves the new Hairmyres' site, with a SOPHO iS3010
standby switch providing back-up in the unlikely event of main system failure.
The hospital has also currently deployed 180 DECT handsets to both medical and support services staff, and is the first Philips customer in the UK to have a fully integrated dual DECT paging system. Download the case study. (Word Doc)
Royal Marsden NHS Trust specifically for
Cancer Patients, Europe
The Royal Marsden has now replaced two existing PABXs at its two sites with a single centralised Philips SOPHO iS3090 Application Server at Sutton capable of handling up to 10,000 extensions. Calls to both sites are managed through six user-friendly, PC-based Supervisor 60e Operator Terminals located at Sutton, with a further two installed at Chelsea to provide immediate disaster recovery back-up support should the Sutton system unexpectedly become unavailable.
The hospital has introduced direct dialling
(DDI) with voicemail for all its 1,800 telephone extensions, enabling it to
remove expensive direct exchange lines as well as relieving the call load to the
main switchboard. A Philips SM410 Windows-based system management solution now
also provides the hospital with detailed and accurate call information reports
to enable it to analyse calling patterns and identify where further efficiencies
can be made through effective usage of its new communications capability.
Download the case
Queen Margaret Hospital, Fife, Scotland
The DECT solution, implemented and
continuously supported by Philips Business Communications, is now available to
over 230 mainly medical but also maintenance and administration staff at the
Queen Margaret's Dunfermline site. The supplier also installed its SOPHO iS3070
iSPBX to support 600 desk-top extensions and provide the hospital with
additional communications capability to streamline call handing.
Download the case
Hotel Adlon, Berlin, Germany